Frequently asked questions

A 45-minute medical consultation: medical history, skin analysis, realistic goals and your budget. You leave with a full diagnosis and a written, phased plan with prices. No obligation to be treated that day.

Online from our booking page, choosing a date and time, or on WhatsApp at +57 324 328 4446. You receive a confirmation by email.

In many cases, yes, if the diagnosis allows it and a room is available. Some procedures require preparation (pausing certain products, avoiding sun) and are scheduled for another date.

Yes. There is a specific line for men 35+: beard and body laser hair removal, botulinum toxin, scalp mesotherapy, hydration and treatment of dark spots.

Yes. The team can see English-speaking patients at the clinic and on WhatsApp.

Let us know on WhatsApp as early as possible so we can offer the slot to another patient and reschedule you smoothly.

Medical procedures (injectables, threads, laser, HIFU, medical peels) are performed by physicians. Facials and some body protocols are performed by trained aesthetic staff under medical supervision.

It depends on each one. We use topical anesthesia, cooling and careful technique where it applies, and we tell you honestly what you will feel. We don’t promise procedures with no discomfort at all.

Each technology has its own window: some show changes the same day, others (biostimulators, HIFU) build over 8 to 12 weeks. Real timelines are explained at the consultation. Results vary from patient to patient.

Most energy-based procedures, injectables and peels are postponed during pregnancy and breastfeeding. There are safe options for hydration and cleansing; this is defined at the consultation.

Yes. Splendor X and the Stellar M22 platforms make it possible to treat higher skin types with specific settings. The consultation defines which technology is safe for each skin.

We don’t talk about permanent hair removal. It is a progressive hair reduction, session by session, with occasional touch-ups. Hormonal conditions such as PCOS can change the result, and that is discussed before starting.

We document each patient’s progress in their medical record for clinical follow-up. We only publish patient photos with their express authorization.

Calle 120A #7-36, Office 803, in Usaquén, in the north of Bogotá, Colombia.

We publish starting prices for each treatment family on our prices page, in Colombian pesos with an approximate US dollar reference. The complete price of your plan is given in writing at the consultation, because the right treatment depends on the diagnosis.

Both. Packages make sense for treatments that need several sessions (laser hair removal, peels, mesotherapy). No one will push you to buy a package you don’t need.

We give you a written routine for your skin. The IKI Skincare line, formulated by Dr. Urbani for sensitive skin, complements several of our protocols; we also recommend other brands when they are the best option.